Shipping policy

Shipping Policy – NurseCrush

At NurseCrush, every item is made with love and purpose — to celebrate the dedication and heart of nurses everywhere. Because our products are made-to-order, please allow a bit of time for us to craft and deliver them to you with care.

⏱️ Processing Time

  • Production time: 1–3 business days
  • Each item is printed individually after your order is placed. This helps us reduce waste and keep your gear special and personal.

🚚 Shipping Costs

United States 🇺🇸

  • Orders $100+: FREE Standard Shipping (5-10 business days)
  • Orders under $100: Standard Shipping $11.99
  • Express Shipping: $32.95 (3-5 business days)

International Orders 🌍

  • Shipping costs are calculated at checkout based on your destination and order weight
  • Delivery times vary by destination, typically 7-15 business days
  • International customers are responsible for:
    • Any customs fees, duties, or import taxes as determined by their country's regulations
    • Additional charges imposed by local customs or postal services
  • NurseCrush is not responsible for customs delays or additional government-imposed charges

Note: Shipping times may be slightly longer during peak seasons (Nurse Week, holidays, etc.)

📦 Order Tracking

  • All orders include tracking
  • You will receive a tracking number via email once your order ships
  • Please allow 1–3 business days for tracking information to update after shipment
  • Track your order anytime at: nursecrush.com/apps/17TRACK

If your tracking hasn't updated or your order seems delayed, feel free to reach out to us at cs@nursecrush.com — we're happy to help.

🧭 Shipping Regions

We currently ship to most countries worldwide, including:

  • United States (all 50 states)
  • Canada
  • United Kingdom
  • Australia & New Zealand
  • European Union countries
  • And many more!

If your country is not available at checkout, please contact us to confirm availability.

❗ Important Notes

  • Address Accuracy: Please double-check your shipping address before completing checkout. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.
  • Shipping Delays: We are not responsible for shipping delays caused by:
    • Carrier delays or issues
    • Customs processing times
    • Weather conditions or natural disasters
    • Incorrect addresses entered by the customer
  • Lost or Damaged Orders: If your order is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date — we'll work with you to make it right.
  • Undeliverable Packages: If a package is returned to us as undeliverable due to an incorrect address or refused delivery, customers will be responsible for reshipping costs.
  • PO Boxes: We can ship to PO Boxes within the United States. International PO Box shipping may have limitations.

📧 Contact Us

Have questions about your shipment? We're here to help!

Email: cs@nursecrush.com
Phone: +1 (254) 876-6879
Support Hours: 8:00 AM - 6:00 PM Mon-Fri (MST)

Thank you for your patience and support. We're honored to create something meaningful just for you — because you deserve it. 💙

Last updated: January 2026