Terms of service

Terms of Service – NurseCrush

Last Updated: October 2026

Welcome to NurseCrush!

NurseCrush is owned and operated by AETICON LLC, a U.S.-registered company based in Sheridan, Wyoming.

Throughout these Terms, the terms "NurseCrush," "we," "us," and "our" refer to NurseCrush and AETICON LLC where applicable.

By visiting our website, browsing our products, or making a purchase, you agree to these Terms of Service, together with our:

Please read these Terms carefully before using our website or placing an order.

OVERVIEW

NurseCrush operates an online store offering apparel, gifts, and accessories for nurses and healthcare professionals.

Our store is powered by Shopify, which provides the ecommerce platform used to sell our products and services.

By using our Services, you agree to provide accurate information, comply with applicable laws, and follow the policies outlined on our website.

SECTION 1 – OUR PRODUCTS & MADE-TO-ORDER MODEL

Made-to-Order Products

All NurseCrush products are made to order, regardless of whether they include personalization or custom design elements.

Every product is manufactured after an order is placed through our specialized production partners.

This means:

  • Products are not held as finished inventory for immediate shipment.

  • Production begins after an order has been placed and the order details have been confirmed.

  • All products, including personalized and non-personalized items, follow the same made-to-order model.

  • Production and delivery times depend on the product type and whether custom design preparation is required.

Because every product is manufactured specifically for an individual order, NurseCrush does not operate a standard product return program or accept routine returns.

Product Information

We make reasonable efforts to provide accurate product information, including:

  • Product descriptions

  • Material composition

  • Available sizes and measurements

  • Colors and designs

  • Personalization options

  • Product specifications

Customers are responsible for reviewing product information and selecting the correct options before completing their purchase.

Product Appearance

Product images are intended to represent the actual products as accurately as reasonably possible.

Minor differences may occur due to screen settings, device displays, printing processes, and normal manufacturing variations.

Such minor variations do not automatically constitute a manufacturing defect.

SECTION 2 – ORDERS & PAYMENTS

Order Placement and Acceptance

When you place an order, you are submitting an offer to purchase the selected products.

An order is considered accepted after payment has been successfully processed and an order confirmation has been issued.

We reserve the right to decline or cancel an order when reasonably necessary, including:

  • Suspected fraudulent activity

  • Payment processing issues

  • Incorrect product or pricing information

  • Product availability issues

  • Technical errors

  • Violations of these Terms

If an order is canceled after payment has been collected, any applicable refund will be issued to the original payment method.

Order Accuracy

Customers are responsible for reviewing all order details before checkout, including:

  • Product type

  • Size

  • Color

  • Design

  • Quantity

  • Personalization information

  • Shipping address

Please carefully review all selections before submitting your order because production may begin shortly after purchase.

Payment Information

We accept payment through the payment methods displayed at checkout.

You agree to provide accurate billing and payment information and authorize the payment method used for your purchase.

Payment information is processed through secure third-party payment providers. NurseCrush does not store full payment card details on its own servers.

Pricing & Taxes

All prices are displayed in U.S. dollars (USD), unless otherwise stated.

The applicable product price is the price displayed at checkout when the order is placed.

Customers are responsible for applicable sales taxes, shipping charges, customs duties, and import taxes where required.

SECTION 3 – ORDER PROCESSING, PRODUCTION & SHIPPING

Custom Design Preparation

For orders requiring custom design or artwork preparation:

  • Estimated preparation time: 1–3 business days.

  • This stage is completed before production begins.

Production Time

  • Estimated production time: 3–5 business days.

  • Production begins after the order details and any required custom design preparation have been completed.

U.S. Shipping Estimates

After production is completed and the package has been handed over to the shipping carrier:

  • Standard Shipping: 8–12 business days.

  • Express Shipping: Please refer to the delivery estimate displayed at checkout.

Estimated Total Delivery Time for U.S. Standard Shipping

Order Type Design Preparation Production Shipping Total Estimated Time
Orders without custom design preparation Not required 3–5 business days 8–12 business days 11–17 business days
Orders requiring custom design preparation 1–3 business days 3–5 business days 8–12 business days 12–20 business days

Custom design preparation, production, and shipping are separate stages and are calculated consecutively when all stages are required.

All estimates are calculated in business days and exclude weekends and applicable public holidays.

Actual delivery times may vary depending on the product, order details, production volume, destination, and shipping carrier.

International Shipping

For international orders:

  • Estimated delivery time is generally 7–15 business days after dispatch.

  • Shipping costs are calculated at checkout based on the destination and available shipping methods.

  • Customs processing may cause additional delays.

International customers are responsible for applicable customs duties, import taxes, and other government-imposed charges unless otherwise stated at checkout.

For complete information about shipping costs, delivery estimates, and tracking, please review our Shipping Policy.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

NurseCrush cannot guarantee a replacement or refund for delivery issues caused by an incorrect or incomplete address provided by the customer.

If you notice an address error after placing an order, please contact us as soon as possible.

SECTION 4 – PERSONALIZED & CUSTOM-MADE PRODUCTS

Personalized and custom-made products are manufactured using the information and selections submitted by the customer.

Customers are responsible for carefully reviewing:

  • Names and spelling

  • Dates

  • Photos and images

  • Custom text

  • Size

  • Color

  • Design selections

NurseCrush is not responsible for errors resulting from incorrect information or selections submitted by the customer.

Personalized and custom-made products are not eligible for refunds or replacements because of:

  • Change of mind

  • Incorrect size selected by the customer

  • Incorrect color or design selected by the customer

  • Incorrect names, spelling, dates, photos, or other information provided by the customer

  • Customer preference regarding the finished product

However, if a personalized product is damaged, defective, misprinted, or produced incorrectly compared with the confirmed order details, the issue will be handled under our Return, Refund & Replacement Policy.

SECTION 5 – ORDER CANCELLATIONS & MODIFICATIONS

Cancellation or modification requests must be submitted within 12 hours of purchase.

Because all products are made to order, production may begin shortly after an order is placed.

Once production has started, we cannot guarantee that an order can be canceled or modified.

To request a cancellation or modification, please contact:

cs@nursecrush.com

Include your order number and the details of your request.

If a cancellation is approved, any applicable refund will be issued to the original payment method.

SECTION 6 – LOST, DAMAGED, DEFECTIVE & INCORRECT ORDERS

Lost Packages

If your order has not arrived after the estimated delivery timeframe has passed, please contact us so we can review the tracking information and investigate the shipment where appropriate.

If the package is confirmed lost, NurseCrush will provide an appropriate resolution, which may include:

  • A replacement, or

  • A refund to the original payment method.

Damaged, Defective, Misprinted, or Incorrect Products

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs showing the affected product and the problem

Once the issue has been reviewed and verified, NurseCrush will provide an appropriate resolution through a refund or replacement.

For verified problems caused by NurseCrush or our production partners, customers will not be charged additional product or shipping costs for an approved replacement.

Please review our Return, Refund & Replacement Policy for complete details.

SECTION 7 – RETURNS & REFUNDS

All NurseCrush products are made to order, whether personalized or non-personalized.

Because products are manufactured specifically for individual orders, NurseCrush does not accept routine product returns or operate a standard physical return process.

The available resolutions for eligible order issues are Refund or Replacement, depending on the circumstances.

Customer Selection Errors

Refunds and replacements are not available for:

  • Incorrect size selected by the customer

  • Incorrect color or design selected by the customer

  • Incorrect product or quantity selected by the customer

  • Change of mind

  • Incorrect personalization information submitted by the customer

Production or Fulfillment Errors

If a product is damaged, defective, misprinted, or supplied incorrectly due to an error by NurseCrush or our production partner, customers may request a refund or replacement within 30 days of delivery.

No Standard Return Shipping Process

NurseCrush does not operate a warehouse for receiving routine product returns.

Customers should not send products to any address unless specifically instructed by our customer support team.

For complete information, please refer to our Return, Refund & Replacement Policy.

SECTION 8 – REFUND PROCESSING

Once a refund has been reviewed and approved:

  • NurseCrush will process the refund within 3–5 business days.

  • Refunds will be issued to the original payment method.

  • Your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.

The additional processing time depends on your financial institution and is outside NurseCrush's control.

SECTION 9 – INTELLECTUAL PROPERTY

All content on the NurseCrush website, including designs, logos, graphics, text, photographs, product descriptions, and other creative materials, is protected by applicable intellectual property laws.

Unless otherwise authorized in writing, you may not:

  • Reproduce or distribute our protected content for commercial purposes.

  • Copy or resell our original designs.

  • Use our trademarks or branding without permission.

  • Create unauthorized commercial derivative works.

  • Scrape or harvest website content for unauthorized purposes.

All rights not expressly granted are reserved by NurseCrush.

SECTION 10 – CUSTOMER REVIEWS & FEEDBACK

Customers may submit reviews, comments, photographs, or other feedback through available website features.

By submitting content, you confirm that:

  • You have the right to submit the content.

  • The information is truthful and not intentionally misleading.

  • The content does not violate applicable laws or third-party rights.

  • The content does not contain unlawful, defamatory, or harmful material.

Where permitted by law, you grant NurseCrush permission to use submitted feedback for website operations and marketing purposes.

We reserve the right to remove content that violates these Terms or applicable laws.

SECTION 11 – THIRD-PARTY LINKS & SERVICES

Our website may contain links to third-party websites or use third-party services, including payment processors, shipping carriers, customer service tools, and technology providers.

These third-party services may operate under their own terms and privacy policies.

NurseCrush is not responsible for third-party websites or services outside our control.

SECTION 12 – RELATIONSHIP WITH SHOPIFY

Our ecommerce store is hosted by Shopify.

Shopify provides the platform that enables NurseCrush to operate its online store. However, purchases made through our website are transactions between the customer and NurseCrush.

For information about how personal information is handled, please review our Privacy Policy and Shopify's applicable privacy information.

SECTION 13 – PRIVACY & DATA

Personal information collected through our Services is handled in accordance with our Privacy Policy.

Information may be processed by service providers involved in:

  • Ecommerce operations

  • Payment processing

  • Order production and fulfillment

  • Shipping and delivery

  • Customer support

  • Website analytics

Please review our Privacy Policy for additional information.

SECTION 14 – PROHIBITED USES

You agree not to use our Services for unlawful or unauthorized purposes.

Prohibited activities include:

  • Fraudulent transactions

  • Violations of applicable laws

  • Infringement of intellectual property rights

  • Uploading viruses or malicious code

  • Unauthorized access to our systems

  • Interference with website operations

  • Unauthorized collection of personal information

  • Impersonation or fraudulent representations

  • Abusive or harmful conduct toward customers or staff

We reserve the right to restrict access to our Services when these Terms are violated.

SECTION 15 – ERRORS & CORRECTIONS

We make reasonable efforts to ensure that information on our website is accurate.

However, errors may occasionally occur involving:

  • Product descriptions

  • Product specifications

  • Pricing

  • Availability

  • Shipping information

  • Promotional information

If an error is identified, we reserve the right to correct the information.

If an error materially affects an order that has already been placed, we will take reasonable steps to notify the customer and provide an appropriate resolution.

SECTION 16 – DISCLAIMER OF WARRANTIES

To the extent permitted by applicable law, our website and Services are provided on an "as available" basis.

We do not guarantee that:

  • Our website will always operate without interruption.

  • All technical issues will be corrected immediately.

  • Product colors displayed on electronic devices will be identical to printed products.

Nothing in these Terms excludes any warranty or consumer protection right that cannot legally be excluded under applicable law.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, NurseCrush and AETICON LLC will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or Services.

Nothing in this section excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms removes any statutory consumer rights that apply to customers.

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless NurseCrush, AETICON LLC, and their applicable service providers from claims or losses arising directly from:

  • Your material breach of these Terms

  • Your unlawful use of our Services

  • Your infringement of third-party rights

SECTION 19 – TERMINATION

We may restrict or terminate access to our Services if a user:

  • Violates these Terms

  • Engages in fraudulent or unlawful activities

  • Attempts to interfere with our systems

  • Misuses our website or Services

Termination does not affect rights or obligations that arose before termination.

SECTION 20 – MODIFICATIONS TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, Services, policies, or applicable laws.

When changes are made, the Last Updated date will be revised.

Where required by law, additional notice may be provided.

We encourage customers to review these Terms periodically.

SECTION 21 – GOVERNING LAW & DISPUTES

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles, except where mandatory consumer protection laws in the customer's jurisdiction provide otherwise.

Any disputes will be handled in accordance with applicable law.

Nothing in this section limits consumer rights that cannot legally be waived.

SECTION 22 – SEVERABILITY & WAIVER

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

Our failure to enforce any provision does not constitute a waiver of that provision or any other right.

SECTION 23 – ENTIRE AGREEMENT

These Terms, together with our:

  • Privacy Policy

  • Return, Refund & Replacement Policy

  • Shipping Policy

constitute the agreement governing your use of NurseCrush's Services, subject to any additional terms disclosed during checkout or required by applicable law.

SECTION 24 – CONTACT INFORMATION

If you have questions about these Terms, our products, or your order, please contact:

NurseCrush
Owned and operated by AETICON LLC

30 N Gould St, STE 4000
Sheridan, WY 82801
United States

Email: cs@nursecrush.com
Phone: +1 (254) 876-6879
Support Hours: Monday–Friday, 8:00 AM–6:00 PM Mountain Time

Please include your order number when contacting us about an existing order.

Thank you for choosing NurseCrush. We appreciate your support and the opportunity to serve the healthcare community.

Last Updated: October 2026