Shipping Policy – NurseCrush

Last Updated: October 2026

At NurseCrush, all products are made to order. Each item is produced after an order is placed through our specialized production partners. This allows us to offer a wide range of designs, sizes, and styles while maintaining our production standards.

Please review the information below to understand our order processing, production, shipping, and delivery procedures.

1. Order Processing & Production Time

All NurseCrush products are made to order. Production begins after an order is placed and the order details have been confirmed.

Our estimated processing and production times are:

• Custom Design Preparation: 1–3 business days, when a custom design or artwork preparation is required.

• Production Time: 3–5 business days.

Custom design preparation and production are separate stages when both are required.

Production time may vary depending on the product type, order details, and production volume.

Please note that production time is separate from shipping and delivery time.

2. Shipping Costs & Delivery Estimates

United States

We currently offer the following shipping options:

• Orders $100 and above: FREE Standard Shipping

• Orders under $100: Standard Shipping – $11.99

• Express Shipping: $32.95

Estimated shipping times after production is completed and the package has been handed over to the carrier:

• Standard Shipping: 8–12 business days

• Express Shipping: Please refer to the available delivery estimate displayed at checkout.

Delivery estimates are provided for reference and are not guaranteed delivery dates.

International Orders

NurseCrush ships to many international destinations.

• Shipping costs are calculated at checkout based on the destination and available shipping methods.

• Estimated international delivery time is generally 7–15 business days after dispatch.

• Actual delivery times may vary depending on the destination, carrier, and customs processing.

International customers are responsible for any applicable:

• Customs duties

• Import taxes

• Customs clearance charges

• Additional fees imposed by local authorities or postal services

These charges are not included in the product or shipping prices unless specifically stated at checkout.

NurseCrush is not responsible for customs delays or additional government-imposed charges.

3. Order Tracking

All shipped orders include tracking information where tracking services are available.

Once your order has been shipped:

• A tracking number will be sent to the email address associated with your order.

• Please allow 1–3 business days for tracking information to update after shipment.

You can track your order at:

https://nursecrush.com/apps/17TRACK

If your tracking information has not updated for an extended period or your shipment appears delayed, please contact us at cs@nursecrush.com.

4. Shipping Regions

We currently ship to many destinations worldwide, including:

• United States

• Canada

• United Kingdom

• Australia

• New Zealand

• European Union countries

• Other supported international destinations

Available destinations may vary depending on the product and shipping carrier.

If your country is not available at checkout, please contact our customer support team to confirm shipping availability.

5. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully review:

• Recipient name

• Street address

• Apartment or unit number

• City

• State or province

• ZIP or postal code

• Country

If you notice an error in your shipping address after placing an order, please contact us as soon as possible.

We will make reasonable efforts to correct the address if the order has not yet entered production or shipment. However, changes cannot be guaranteed once production or shipping has started.

NurseCrush cannot guarantee a replacement or refund for delivery issues caused by an incorrect or incomplete address provided by the customer.

6. Shipping Delays

Delivery estimates are provided for reference and may be affected by circumstances outside our reasonable control, including:

• Shipping carrier delays or service disruptions

• Customs inspections and processing

• Severe weather conditions

• Natural disasters

• High-volume shipping periods

• Local delivery disruptions

• Incorrect or incomplete shipping information

If your shipment is significantly delayed, please contact our customer support team so we can review the tracking information and assist you.

7. Lost Packages

If your order has not arrived after the estimated delivery timeframe has passed, please contact us at cs@nursecrush.com.

Our team will review the tracking information and, where appropriate, work with the shipping carrier to investigate the shipment.

If the package is confirmed lost, NurseCrush will provide an appropriate resolution, which may include:

• A replacement at no additional cost, or

• A refund to the original payment method.

The appropriate resolution will be determined based on the shipment investigation and the circumstances of the order.

8. Damaged or Incorrect Products

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photographs showing the affected product and packaging, where applicable

Our team will review the information and determine an appropriate resolution.

For verified issues caused by NurseCrush or our production partners, we will provide a replacement or refund at no additional cost to the customer.

Please refer to our Return, Refund & Replacement Policy for complete details.

9. Made-to-Order Products & Order Changes

All NurseCrush products are made to order, whether personalized or non-personalized.

Because production begins after an order is placed, cancellation or modification requests must be submitted within 12 hours of purchase.

Once production has started, we cannot guarantee that an order can be canceled or modified.

To request a cancellation or modification, please contact cs@nursecrush.com and include your order number.

10. Undeliverable or Returned Packages

If a package is returned to the shipping carrier or marked undeliverable because of:

• An incorrect or incomplete address provided by the customer

• Refused delivery

• Failure to collect the package

• Other customer-related delivery issues

additional shipping costs may apply if reshipment is possible.

Please contact our customer support team before arranging another shipment so we can review the situation and provide further instructions.

11. PO Box Deliveries

We can ship to many PO Box addresses within the United States.

However, certain products, shipping methods, and international destinations may not support PO Box delivery.

Available shipping options will be displayed during checkout.

12. Contact Us

If you have questions about order processing, production, shipping, tracking, or delivery, please contact our customer support team.

NurseCrush Customer Support

Email: cs@nursecrush.com

Phone: +1 (254) 876-6879

Support Hours: Monday–Friday, 8:00 AM–6:00 PM Mountain Time

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Thank you for choosing NurseCrush. We appreciate your patience and support while our production partners prepare each order for you.

Last Updated: October 2026