Shipping policy
Shipping Policy – NurseCrush
Last Updated: September 2026
At NurseCrush, our products are made to order. Production begins after an order is placed, allowing us to offer a wide range of designs, sizes, and personalization options while reducing unnecessary inventory.
Please review the shipping information below before placing your order.
Processing Time
- Production time: 1–3 business days
- Most NurseCrush products are produced individually after an order is placed
- Production time is separate from shipping and delivery time
During high-volume periods, production may occasionally take longer than usual. If a significant delay affects your order, we will make reasonable efforts to keep you informed.
Shipping Costs
United States
- Orders $100 and above: FREE Standard Shipping
- Orders under $100: Standard Shipping – $11.99
- Express Shipping: $32.95
Estimated shipping times:
- Standard Shipping: 5–10 business days
- Express Shipping: 3–5 business days
These delivery estimates begin after production has been completed and the order has been transferred to the shipping carrier.
International Shipping
NurseCrush ships to many international destinations.
- Shipping costs are calculated at checkout based on the destination, package, and available shipping method
- Estimated international delivery time is generally 7–15 business days after production
- Actual delivery time may vary depending on the destination and customs processing
International customers are responsible for any:
- Customs duties
- Import taxes
- Customs clearance charges
- Other fees imposed by local authorities or postal services
These charges are not included in NurseCrush product or shipping prices unless specifically stated at checkout.
NurseCrush does not control customs processing times or government-imposed import charges.
Order Tracking
All shipped orders include tracking where tracking service is available.
Once your order ships:
- A tracking number will be sent to the email address associated with your order
- Tracking information may take 1–3 business days to update after the shipping carrier receives the package
You can track your order here:
nursecrush.com/apps/17TRACK
If your tracking information has not updated for an extended period or your shipment appears delayed, please contact us at:
Shipping Regions
We currently ship to many destinations worldwide, including:
- United States
- Canada
- United Kingdom
- Australia
- New Zealand
- European Union countries
- Other supported international destinations
Available shipping destinations may vary based on the product and shipping carrier.
If your destination is not available at checkout, please contact our customer support team before placing your order.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal or ZIP code
- Country
If you notice an address error after placing your order, contact us as soon as possible.
We will make reasonable efforts to update the shipping address if the order has not entered production or shipment. However, once an order has been processed or shipped, address changes may no longer be possible.
NurseCrush cannot guarantee replacement or refund for packages that cannot be delivered because of an incorrect or incomplete address provided by the customer.
Shipping Delays
Delivery dates shown on our website or provided by shipping carriers are estimates and are not guaranteed.
Shipping delays may occur because of circumstances outside NurseCrush's reasonable control, including:
- Carrier delays or service disruptions
- Customs processing
- Severe weather
- Natural disasters
- High-volume shipping periods
- Local delivery disruptions
- Incorrect or incomplete customer addresses
If your shipment is significantly delayed, please contact us and we will help review the available tracking information.
Lost Packages
If your order has not arrived after the estimated delivery timeframe has passed, please contact us at:
We will review the tracking information and, where appropriate, work with the shipping carrier to investigate the shipment.
If the carrier confirms that the package has been lost, NurseCrush will provide an appropriate resolution, which may include:
- A replacement at no additional cost, or
- A refund to the original payment method
Please allow the estimated delivery timeframe to pass before reporting an order as lost, unless the shipping carrier has already confirmed that the shipment is lost.
Damaged Packages
If your order arrives damaged, please contact us within 30 days of delivery.
Include:
- Your order number
- A description of the problem
- Clear photos of the damaged product and packaging, where applicable
Once the issue has been reviewed and approved, NurseCrush will provide an appropriate resolution in accordance with our Return, Refund & Replacement Policy.
If the damage occurred during shipping or production and the claim is approved, the customer will not be responsible for additional shipping costs associated with the approved replacement or return.
Undeliverable or Returned Packages
If a package is returned because of:
- An incorrect or incomplete address provided by the customer
- Refused delivery
- Failure to collect the package
- Other customer-related delivery issues
the customer may be responsible for any additional shipping costs required to resend the order.
We recommend contacting our support team before placing a replacement order so we can review the original shipment.
PO Boxes
We can ship to many PO Box addresses within the United States.
Some products, shipping methods, express services, or international destinations may not support PO Box delivery.
Available shipping options will normally be shown during checkout.
Changes or Cancellations Before Shipping
Because NurseCrush products are primarily made to order, cancellation or modification requests must be submitted within 12 hours of purchase.
Once production has begun, we cannot guarantee that an order can be changed or canceled.
Please contact cs@nursecrush.com as soon as possible if you need assistance with an order.
Returns and Refunds
Shipping-related refunds, damaged products, incorrect items, and eligible returns are handled according to our Return, Refund & Replacement Policy.
Key points include:
- Damaged, defective, misprinted, or incorrect product claims must be submitted within 30 days of delivery
- Eligible non-personalized products may be returned according to the conditions stated in our Return Policy
- Personalized and custom-made products are FINAL SALE when the issue results from customer selection, customer-provided information, or change of mind
- Personalized products remain eligible for an appropriate resolution when NurseCrush or our production partner makes a verified production error
- NurseCrush does not charge restocking fees for approved returns
Please review our full Return, Refund & Replacement Policy for complete details.
Contact Us
If you have questions about shipping, tracking, delivery, or an existing order, please contact:
NurseCrush Customer Support
Email: cs@nursecrush.com
Phone: +1 (254) 876-6879
Support Hours: 8:00 - 18:00 PDT Mon-Fri
When contacting us about an existing order, please include your order number.
Last Updated: September 2026