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Return, Refund & Replacement Policy – NurseCrush
Last Updated: October 2026
At NurseCrush, all products are made to order. Every item is manufactured after an order is placed through our specialized production partners, whether personalized or non-personalized.
Because each product is produced specifically for an individual order, our resolution process differs from traditional retail stores.
NurseCrush does not accept routine product returns or operate a standard physical return program. For eligible order issues, we provide two possible resolutions: Refund or Replacement, depending on the circumstances.
Please review the policy below before placing your order.
1. Made-to-Order Policy
All NurseCrush products are made to order, including:
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Non-personalized products
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Personalized products
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Custom-designed products
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Products with customer-selected sizes, colors, and designs
Production begins after an order is placed and the order details have been confirmed.
Because products are manufactured specifically for individual orders, we cannot accept routine returns for unwanted items or customer ordering errors.
This policy applies to all NurseCrush products, regardless of whether they include personalization.
2. Damaged, Defective, Misprinted, or Incorrect Products
If your order arrives damaged, defective, misprinted, or different from what you ordered due to an error by NurseCrush or our production partner, please contact us within 30 days of delivery.
Eligible issues include:
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Products damaged during shipping
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Manufacturing defects
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Printing errors or misprints
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Incorrect products received
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Incorrect size, color, or design supplied compared with the confirmed order
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Personalization that does not match the information submitted with the order due to a production error
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Other verified production or fulfillment errors
To report an issue, please provide:
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Your order number
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A clear description of the problem
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Clear photographs showing the affected product and the issue
Once your claim has been reviewed and verified, NurseCrush will provide one of the following resolutions:
Replacement
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A replacement product will be produced at no additional cost.
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The replacement will follow the original confirmed order details.
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Applicable shipping costs for the approved replacement will be covered by NurseCrush.
Refund
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An approved refund will be issued to the original payment method.
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The refund will cover the affected item according to the circumstances of the verified issue.
The appropriate resolution will depend on the nature of the problem and the circumstances of the order.
Customers are not required to return an affected product as part of the standard claim process. If additional information or action is needed, our customer support team will provide specific instructions.
3. Incorrect Size, Color, or Design Selected by the Customer
Customers are responsible for reviewing their product selections carefully before completing checkout.
Because all NurseCrush products are made to order, we cannot provide refunds or replacements for customer selection errors, including:
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Incorrect size selected by the customer
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Incorrect color selected by the customer
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Incorrect design selected by the customer
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Incorrect product type or quantity ordered
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Change of mind after placing an order
We strongly recommend reviewing the product description, available options, and size guide before completing your purchase.
If NurseCrush or our production partner supplies an item that differs from the confirmed order, the issue will be handled under our policy for incorrect products.
4. Personalized and Custom-Made Products
Personalized and custom-designed products are manufactured using the information and selections submitted by the customer.
Customers are responsible for carefully reviewing all submitted details, including:
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Names and spelling
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Capitalization
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Dates
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Photos and images
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Custom text
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Size
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Color
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Design selection
NurseCrush cannot provide refunds or replacements for errors caused by incorrect information or selections submitted by the customer.
This includes:
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Incorrect names or spelling provided by the customer
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Incorrect dates or custom text submitted by the customer
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Incorrect photos or images provided by the customer
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Incorrect size, color, or design selected by the customer
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Change of mind
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Customer preference regarding the finished product
However, if a personalized product arrives damaged, defective, misprinted, or is produced differently from the confirmed order details due to a production error, customers may submit a claim within 30 days of delivery.
Once the issue has been verified, NurseCrush will provide an appropriate refund or replacement.
5. Lost Packages
If your order has not arrived after the estimated delivery timeframe has passed, please contact us at cs@nursecrush.com.
Our customer support team will:
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Review your order and tracking information.
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Investigate the shipment where appropriate.
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Work with the shipping carrier when necessary.
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Inform you of the available resolution.
If the package is confirmed lost, NurseCrush will provide an appropriate resolution, which may include:
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A replacement at no additional cost, or
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A refund to the original payment method.
The resolution will depend on the shipment investigation and the circumstances of the order.
6. Order Cancellations
Cancellation requests must be submitted within 12 hours of purchase.
Because all NurseCrush products are made to order, production may begin shortly after an order is placed.
Once production has started, we cannot guarantee that an order can be canceled or modified.
To request a cancellation, please contact cs@nursecrush.com as soon as possible and include your order number.
If a cancellation is approved, the applicable refund will be issued to the original payment method.
7. How to Report an Order Issue
If you receive a damaged, defective, misprinted, or incorrect product, please follow these steps:
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Email cs@nursecrush.com within 30 days of delivery.
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Include your order number.
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Provide a clear explanation of the issue.
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Attach photographs showing the affected product and the problem.
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Wait for our customer support team to review your request and provide the next steps.
We normally review submitted requests within 1–2 business days.
Once the issue has been verified, our team will inform you whether a refund or replacement will be provided.
Please do not send products to any address unless specifically instructed by our customer support team.
8. Refund Processing Time
Once a refund has been reviewed and approved:
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NurseCrush will process the refund within 3–5 business days.
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Refunds will be issued to the original payment method used for the purchase.
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Your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.
The additional processing time depends on your financial institution and is outside NurseCrush's control.
9. Important Policy Summary
For clarity, the following rules apply to all NurseCrush products:
| Situation | Available Resolution |
|---|---|
| Product damaged during shipping | Refund or Replacement |
| Manufacturing defect | Refund or Replacement |
| Printing error or misprint | Refund or Replacement |
| Incorrect product supplied | Refund or Replacement |
| Incorrect size supplied compared with the confirmed order | Refund or Replacement |
| Production error involving personalization | Refund or Replacement |
| Customer selected the wrong size | Not eligible for Refund or Replacement |
| Customer selected the wrong color or design | Not eligible for Refund or Replacement |
| Customer submitted incorrect personalization information | Not eligible for Refund or Replacement |
| Change of mind | Not eligible for Refund or Replacement |
| Package confirmed lost | Refund or Replacement |
All products, whether personalized or non-personalized, follow the same made-to-order model.
The 30-day period is the timeframe for reporting eligible product or delivery issues. It is not a 30-day return window.
10. Contact Us
If you have questions about an order, refund, replacement, or this policy, please contact our customer support team.
NurseCrush Customer Support
Email: cs@nursecrush.com
Phone: +1 (254) 876-6879
Support Hours: Monday–Friday, 8:00 AM–6:00 PM Mountain Time
When contacting us about an existing order, please include your order number so our team can assist you more efficiently.
Thank you for choosing NurseCrush. We appreciate your support and the opportunity to serve the healthcare community.
Last Updated: October 2026